Privacy Notice

Effective 18 October 2026 · Assureme Pte. Ltd. (UEN 202548339K) · GIA Reg. No. C006542

This Privacy Notice explains how Assureme Pte. Ltd. (“Assureme”, “we”, “us”) collects, uses, discloses and protects your personal data under Singapore’s Personal Data Protection Act 2012 (“PDPA”). It applies to this website and to enquiries you make to us by WhatsApp, phone, email or in person.

1. Who we are

We are a Singapore general insurance agency. We are not an insurer. We arrange insurance by requesting quotations from, and submitting proposals to, the insurers we represent. 52 Telok Blangah Road, #03-06 Telok Blangah House, Singapore 098829.

2. Personal data we collect

• Contact details: name, mobile number, email address, mailing address.
• Identification details: date of birth, NRIC/FIN or passport number, nationality, gender and residency status, where needed for a quotation, proposal or policy.
• Insurance details: vehicle registration and driving or claims history, travel details, employee headcount, job roles and wages, business and premises details, and previous insurance and claims records.
• Health information: only where you give it to us because it is relevant to a quotation or proposal (for example for travel insurance).
• Communications: the content of your messages, call notes, and the documents you send us.
• Website data: this website does not use cookies or analytics at the date of this notice. Our hosting provider may keep standard server logs (such as IP address and browser type) for security and operation.

If you give us personal data about another person (for example a spouse, a traveller, an employee or a director), you confirm that you are authorised to do so and that you have informed that person of the purposes below and obtained their consent.

3. Why we collect, use and disclose your data

• To respond to your enquiry and to request, prepare and explain insurance quotations.
• To submit proposals and arrange, issue, renew, amend or cancel policies with insurers.
• To service your policy, including premium collection, certificates, endorsements and claims assistance.
• To send you renewal reminders and service messages about policies we arranged.
• To comply with laws, regulations, and the requirements of the General Insurance Association, the Monetary Authority of Singapore, the Ministry of Manpower and other authorities, including record-keeping, audit and anti-money-laundering checks where applicable.
• To manage complaints and disputes, and to protect our legal rights.
• With your separate consent, to tell you about other insurance products or offers.

4. Who we disclose your data to

We disclose personal data only as needed for the purposes above, to: the insurers we represent and their service providers; other insurers or intermediaries involved in your placement; government agencies and regulators; our professional advisers, auditors and IT or communications service providers (including messaging, email and cloud hosting providers) who are bound to keep data confidential; and any person you ask us to share it with. Some providers may store or process data outside Singapore; where this happens we take steps to ensure the data is protected to a standard comparable to the PDPA.

5. Consent

By sending us your details through WhatsApp, phone, email or in person, you consent to our collecting, using and disclosing them for the purposes in this notice. We will ask for separate, express consent before using your data for marketing. You may withdraw consent at any time (see section 9). Withdrawing consent may mean we cannot continue to provide a quotation or service.

6. NRIC, passport and sensitive data

We collect NRIC/FIN or passport numbers only when they are required by law or by the insurer to identify you, or are necessary to establish your identity accurately for a quotation, proposal or policy. Please do not send these until we ask for them. We will not ask for your full NRIC or passport number for a general enquiry. Please do not send photographs of NRICs unless the insurer requires a copy, and never send card or banking passwords.

7. Retention

We keep personal data only for as long as it is needed for the purposes above or for legal, regulatory, accounting or audit requirements. Enquiries that do not proceed to a policy are kept for a limited period (not more than 12 months) and then deleted or anonymised; records of policies and transactions are kept for the period required by applicable law and regulatory requirements, and then securely deleted or anonymised.

8. Protection of your data

We use reasonable administrative, technical and physical safeguards, including access controls on devices and accounts, to protect personal data against unauthorised access, use, disclosure or loss. No method of transmission over the internet or messaging apps is completely secure, so please share only what we ask for.

9. Access, correction and withdrawal of consent

You may ask to access the personal data we hold about you, to correct it, or to withdraw your consent to our use or disclosure of it, by writing to our Data Protection Officer below. We will respond within a reasonable time and in line with the PDPA; we may need to verify your identity first, and in some cases the PDPA allows or requires us to refuse or limit access.

10. Data Protection Officer and complaints

Data Protection Officer, Assureme Pte. Ltd.
Email: [email protected]
Telephone: +65 8898 8396
Address: 52 Telok Blangah Road, #03-06 Telok Blangah House, Singapore 098829

If you are unhappy with how we handle your data, please contact the Data Protection Officer first. You may also contact the Personal Data Protection Commission (www.pdpc.gov.sg).

11. Changes to this notice

We may update this notice from time to time. The latest version is always on this page, with the effective date above.

This notice is general in nature. See also our Terms of Use.